Cancellation & Refund Policy
How to cancel an order and when your money comes back
1. Cancelling Your Order
You can cancel an order at any time before it is shipped. To cancel, contact our support team with your order number. We will confirm the cancellation by email or phone.
- Email: support@agmont.shop
- Phone: +91 92703 48959
- Hours: Monday - Saturday, 10 AM - 6 PM IST
Orders are usually processed within 1-2 business days, so please contact us as early as possible. You can follow your order's status on the My Orders page.
2. Orders Cancelled by Us
We may cancel an order, and we will tell you when we do, if:
- the item is out of stock or no longer available
- we cannot deliver to the address you gave
- the order could not be verified, or the price was listed incorrectly
- payment was not received (see Section 3)
If you had already paid, you receive a full refund as described in Section 5.
3. UPI Payment Window
When you pay by UPI, your order is held for 5 minutes while we wait for the payment. If the payment is not received in that time, the order is cancelled automatically and nothing is charged. You can place the order again at any time.
If money was deducted from your account but your order shows as cancelled or unconfirmed, do not pay again. Contact us with the UPI reference number. Any amount that was debited for an unconfirmed order is refunded in full to the same account.
4. Cash on Delivery Orders
Nothing is charged for a Cash on Delivery order until it is delivered, so cancelling before shipping involves no refund. If you refuse a delivery without a valid reason, we may ask you to pay prepaid for future orders.
5. Refunds
You are eligible for a refund when:
- you cancel a paid order before it ships
- we cancel your paid order (Section 2)
- you are charged for an order that was not confirmed, or are charged twice
- your return is approved under the Returns & Exchanges Policy
- the item is defective, damaged or not what you ordered (report it within 48 hours of delivery with photos)
| Situation | Refund to | Time taken |
|---|---|---|
| Paid by UPI, cancelled before shipping | Same UPI / bank account | 5-7 business days after cancellation |
| Payment debited but order not confirmed | Same UPI / bank account | 5-7 business days |
| Approved return | Same UPI / bank account (Cash on Delivery: bank account or UPI ID you give us) | 5-7 business days after the returned item is approved |
| Defective, damaged or wrong item | Same as above, or a replacement | 5-7 business days after approval |
Banks may take a few extra days to show the money in your account. If you have not received your refund after 10 business days, contact us with your order number and we will trace it.
6. What Is Refunded
- Cancelled before shipping: the full amount you paid.
- Approved returns: the price of the item, based on the discounted price you paid.
- Defective, damaged or wrong items: the full amount you paid, and we cover the return shipping.
- Delivery is free on all orders, so there are no delivery charges to refund.
7. Contact Us
For any cancellation or refund question, email support@agmont.shop or call +91 92703 48959 (Monday - Saturday, 10 AM - 6 PM IST). Please keep your order number ready.