Returns & Exchanges Policy

1. Return Window

You have 30 days from the date of delivery to return or exchange any item. The 30-day period is our return window, and items must be returned within this timeframe to be eligible for a return or exchange. Items returned after 30 days will not be accepted.

⏰ Remember: The return period is calculated from the delivery date, not the purchase date. Make sure to request your return within 30 days!

2. Eligibility Criteria

To be eligible for a return or exchange, the item must meet the following conditions:

Unused and Unwashed: The item must be in its original, unused condition
Original Tags: All original tags, labels, and packaging must be intact
Original Condition: No signs of wear, damage, or alterations
With Receipt: Original proof of purchase is required
Not on Sale: Final sale items cannot be returned (marked at checkout)

⚠️ Important: Items showing signs of wear, washing, or damage will not be accepted for return or exchange. This includes stretched fabrics, faded colors, or any alterations.

3. Return Process

1

Request Your Return

Email or call us within 30 days of delivery with your order number, the item you want to return and the reason. For a defective or damaged item, please include photos.

2

Receive Return Instructions

Our team confirms whether your return is eligible and shares the return address and instructions with you by email or phone. Return shipping is free for defective, damaged or incorrect items. For other returns, we confirm any return shipping cost when we approve your return.

3

Ship Back the Item

Pack the item securely in its original packaging if possible. Drop it off at the courier location of your choice and keep the tracking number for your records.

4

Quality Check & Approval

Once we receive your return, our team will inspect the item within 3-5 business days to verify it meets our return conditions.

5

Refund Processed

After approval, your refund will be processed to your original payment method within 5-7 business days.

4. Exchange Process

Need a different size or color? Here's how to exchange your item:

Email or call us within 30 days of delivery with your order number and the size or color you want instead
We confirm that it is available and approve the exchange
Send back the original item as our team instructs you
Once we receive and inspect your item, we'll ship the new one to you
If there's a price difference, we'll adjust your refund or collect the additional amount

5. Non-Returnable Items

The following items cannot be returned or exchanged:

Intimate Apparel & Swimwear
Final sale items (marked at checkout)
Clearance or heavily discounted items
Gift card purchases
Custom or personalized items
Items purchased more than 30 days ago
Damaged items due to customer misuse

6. Defective or Damaged Items

If your item arrives damaged or defective, we'll replace it immediately at no cost to you! Follow these steps:

Contact us within 48 hours of delivery
Provide photos of the damage or defect
We'll send you a replacement or issue a full refund
Return shipping will be completely free

7. Refund Amount

Refunds are calculated as follows:

Product Price: Full refund of item cost
Delivery Charges: Delivery is free on all orders, so there are no delivery charges to refund
Discount Applied: Refund based on discounted price
Payment Method: Refund credited to original payment method

8. Returns Processing Time

Here's the expected timeline for your return:

Return Shipping: 3-5 days (depends on courier)
Quality Inspection: 3-5 business days
Refund Processing: 5-7 business days after approval
Total Timeframe: 15-21 days (approximately)

9. Return Shipping Address

Our team will give you the address to ship the item back to when your return is approved. Make sure to:

Send the item only to the address our team confirms
Keep tracking information for your records
Pack the item securely to prevent damage during transit
Do not ship to any other address

10. Special Cases

Gift Purchases

Gifts can be returned or exchanged just like regular purchases. You'll need the order number and email address used for the purchase.

Sale Items

Sale items purchased with a discount can be returned or exchanged for a full refund of the sale price, not the original price.

11. Contact Our Returns Team

Need help with your return or exchange? We're here to help!

Email: support@agmont.shop
Phone: +91 92703 48959
Hours: Monday - Saturday, 10 AM - 6 PM IST

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